Support & Contact

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Every message goes directly to the team — no ticket queue, no bots, no 72-hour wait. Describe your question and we'll get back to you the same day.

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Include your app's package name and Play Console account type (personal or organisation) if relevant — it helps us answer faster.

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We can help with

Questions before ordering
Eligibility, plan choice, how the opt-in link works, what you need from Play Console.
Active order support
Tester assignment status, opted-in count in your Console, Play Console setup guidance.
Re-run after rejection
Google rejected your production application? Email us — we'll confirm eligibility and restart immediately.
Billing & plan questions
Invoices, upgrading from Starter to Pro, ordering for a second app, Agency pricing.
support@12testersfr.com